Introduction
This Refund Policy applies to digital software products sold by ELITE SOFTWARE SOLUTION (SMC-PRIVATE) LIMITED through https://esoftwaresolution.co.uk. We want customers to feel confident when purchasing our WordPress plugins and SaaS integrations, which is why we offer a 30-day money back guarantee under the conditions described below.
30 Day Refund Guarantee
Customers may request a refund within 30 days of purchase if they are not satisfied with the product. Requests submitted after the 30-day period may be declined unless required by law or approved at our discretion.
Eligibility for Refund
To be eligible for a refund, your request should relate to the original order, be made within the 30-day period, and include enough information for us to identify the order and understand the issue. We may request basic order details, the email address used during purchase, and a short explanation of the problem encountered.
Non-refundable Situations
Refunds may be refused in cases involving abuse of the policy, duplicate refunds, unauthorized charge reversals, violations of our Terms of Service, or circumstances where the request falls outside the stated refund period. We also reserve the right to deny refund requests where there is evidence of misuse, fraud, or repeated exploitation of trial-and-refund behavior.
How to Request a Refund
Refund requests must be submitted via email to hello@esoftwaresolution.co.uk. Please include your order email, transaction details if available, the product purchased, and a short explanation of why you are requesting a refund.
Processing Time
Once a refund request is reviewed and approved, processing time may vary depending on the payment method and card issuer. Approved refunds may be processed by Paddle as the payment processor and Merchant of Record.
Contact Support
If you need help before requesting a refund, contact us at hello@esoftwaresolution.co.uk. We may be able to resolve installation, licensing, or compatibility issues before a refund is needed.