Introduction
This Privacy Policy explains how ELITE SOFTWARE SOLUTION (SMC-PRIVATE) LIMITED (“we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit https://esoftwaresolution.co.uk, purchase our WordPress plugins or SaaS integrations, request support, or interact with our services. We operate as a Software company selling WordPress plugins and SaaS integrations. and are committed to handling personal data responsibly and transparently.
Information We Collect
We may collect information you provide directly to us, including your name, email address, billing details, account details, support requests, and any information you submit through contact forms, checkout, onboarding, or support channels. We may also collect technical data such as IP address, browser type, device information, referring URLs, approximate location, and usage data related to how visitors interact with our website.
How We Use Your Information
We use your information to operate and improve our business, including for order processing, product delivery, support services, analytics, improving the website, account management, fraud prevention, service communications, and legal compliance. We may also use limited usage information to improve product quality, documentation, onboarding, and customer experience.
Payment Processing
Payments are processed securely by Paddle.com, which acts as the Merchant of Record for all transactions. When you place an order, relevant billing and transaction information may be processed by Paddle in order to complete the purchase, provide customer service, manage returns, comply with tax obligations, and prevent fraud.
Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, remember preferences, understand usage patterns, measure performance, and improve user experience. Some cookies are required for core site functionality, while others help us understand how visitors use the website and how we can improve it.
Data Protection and GDPR Rights
If you are located in the United Kingdom, European Economic Area, or another jurisdiction with similar privacy rights, you may have the right to request access to your personal data, request correction or deletion, object to certain processing, request restriction of processing, and request a copy of your data where applicable. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.
Data Retention
We retain personal data only for as long as reasonably necessary to provide our services, fulfill contractual obligations, maintain records, resolve disputes, enforce agreements, comply with tax and accounting obligations, and satisfy legal requirements. Support communications and order-related records may be retained for legitimate business and compliance purposes.
Third-Party Services
We may rely on trusted third-party services for payment processing, analytics, hosting, communications, customer support, and operational tooling. These providers may process personal data on our behalf where necessary to help us run the website, fulfill orders, deliver software licenses, and support customers.
Security of Data
We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet-based system can be guaranteed to be completely secure, and you use the website and services at your own risk.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our products, services, business operations, legal requirements, or privacy practices. Any updates will be posted on this page with the revised policy date where appropriate. Continued use of the website after changes take effect constitutes acceptance of the updated policy.
Contact Information
ELITE SOFTWARE SOLUTION (SMC-PRIVATE) LIMITED
600 BII Androon Bohar Gate
Bahawalpur 63100
Pakistan
Owner: Malik Masroor
Email: hello@esoftwaresolution.co.uk
Website: https://esoftwaresolution.co.uk
Payment Processor: Paddle.com (Merchant of Record)